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FAQ
Frequently Asked Questions
How much is delivery?
Standard delivery (2-4 working days) in the UK is completely free. Express shipping (1-3 days) in the UK costs £4.99.
For the rest of the world we charge a flat rate of £4.99 for standard shipping. Full details on delivery fees and options can be found here.
How long will it take to receive my order?
Your order will be dispatched the next working day after it is placed.
For UK orders:
Standard delivery takes 2-4 working days
Express delivery takes 1 working day.
For US orders:
Standard delivery takes 5-7 working days
Express delivery takes 2-3 working days.
For Europe & rest of world:
Standard shipping takes 7-14 days
Express delivery takes 2-4 working days.
What should I do if my item is faulty?
In the unlikely event that your item has any faults or damage you should contact us via email explaining the issue with photos of the issue attached where applicable. We will then assess the fault/damage and contact you with a resolution.
Do you offer a warranty?
We offer a lifetime warranty on all of our jewellery, covering repairs or replacements for any functional damage — meaning anything that prevents a piece from being worn as intended. This includes the metalwork, clasps and fastenings, chain links, hinges and stone settings. If you ever experience a fault like this, just email us with detailed photos of the piece, and we’ll assess it and come back to you to agree the best resolution. Please note that the warranty does not cover the natural ageing of materials or normal wear and tear.
What payment methods do you accept?
We accept PayPal, Klarna, Afterpay and all major credit and debit cards (Visa, MasterCard, American Express, Maestro) through the secure Stripe payment system.
What is the Illicium return policy?
Does your jewellery tarnish or rust over time?
Absolutely not. All of our men’s jewellery is crafted using premium materials such as 316L stainless steel, rhodium and 18k gold, all of which are tarnish and rust resistant and will never mark your clothes or skin.
